Talk to our team
Include your order number, if you have one, so we can help you more easily.
info@veloranuma.comVELORA SUPPORT
Your order, on its way.
Find the tracking number in your shipping confirmation email, then open the tracker below. Tracking updates may take a little time to appear after dispatch.
Open order trackingTrack your order
Use the tracking number from your shipping confirmation email to check your delivery.
Open order tracking90-night trial & refunds
Use Numa Pro for at least 14 days, then contact us within 90 days of delivery if it is not right for you. You can request a refund and keep the device; there is nothing to ship back.
Read the refund policyUseful answers
Shipping & delivery
Available delivery options and charges are shown at checkout. Once your order ships, use the tracking link in your shipping confirmation email for updates. For help with a specific delivery, contact our team with your order number.
Can I mix colors in the bundle?
Yes. The bundle has a separate color selector for each device. Choose your preferred combination before adding it to your cart.
Choose your colorsIs Numa Pro a physical product?
Yes. Numa Pro and its straps are physical items. The Sleep & Relaxation guide included with the bundle is a digital e-book.
How do I ask about the warranty?
Contact our team with your order number and a description of the issue. The Buy 1 Get 1 Free bundle includes a 1-year warranty.